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Call Center Audio Analytics

Understand, Analyze and Utilize the calls at scale

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Are Your Customers Well Heard?

⁠Unravel the new world of generating insights from voice of customer from both Inbound and Outbound calls. Generative AI can convert audio calls into accurate English transcripts, enabling you to analyze emerging trend analytics and improve service quality.

Viable Option at Scale

Maximize ROI via a custom solution on affordable hardware using faster speech-to-text models and SLM.

Support for Vernacular Languages

State of the art support for Indian and European Languages, extensible to low resource languages.

High Quality Service via 100% Call Audit

All calls can now be audited for Opening, Closing, Probing, and specific tasks for monitoring.

What is the context?

  • Call Center sales team takes 6 to 8 months to become productive.
  • Can Generative AI help us hear the voice of customer from Call Center?
  • Want to disrupt the Call Center business: AI to work and human to audit?

How can it help us?

  • Guidance for service executives on how to navigate a case toward closure.
  • Analyze call transcript at scale for cross-sell, upsell opportunities.
  • Automatic form filling, CRM updates and human to audit AI for mistakes

23

faster responses in organization

10000

responses every month

5000

hours saved per month

Enough Talk, Let's Build Something Together